Closed
RFI - Enterprise Service Management (Service Desk) Solution
NSW State Emergency Service · New South Wales
other · Information and technology, Information and technology - Cloud products and support · Value not stated
The NSW State Emergency Service is seeking information on a cloud-based IT Service Management (ITSM) solution. The requested information covers licensing, implementation, migration, integration, training and ongoing support.
Open tenders from this buyer
- NSWSES001090 - Request For Information
no closing date published
Who is buying
| NSW State Emergency Service: contract awards since 2023 | 37 |
| Middle half of values, as published | AUD 212,683 to 1,548,875 |
Not a price guide.
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Recent contract awards
All 37 on the buyer page| Contract | Awarded | Value (AUD) |
|---|---|---|
NSWSES000870 - Telecoms Expense Management Services | published 15 Sep 2026 | 212,683 |
Supply of Starlink Installation Services | published 4 Sep 2026 | 152,226 |
Supply of Starlink Installation Services | published 4 Sep 2026 | 260,035 |
Website Development Services | published 4 Sep 2026 | 209,693 |
Supply, Install & Support of Network Services | published 4 Sep 2026 | 244,060 |
Contracts ending soon
| Contract | Ends | Value (AUD) |
|---|---|---|
Provision of Project Management Services | 30 Oct 2026 | 177,200 |
Supply of Vehicle-As-A-Node Equipment and Services | 1 Nov 2026 | 2,000,000 |
Climate Change Assessment | 18 Dec 2026 | 194,955 |
Supply, Install & Support of Network Services | 24 Feb 2027 | 244,060 |
Website Development Services | 8 Mar 2027 | 209,693 |
End dates as published; options to extend are not commitments.
Contract awards for similar work
Matched by title words (heuristic)155 awards with “desk” in the title; 146 publish a value: AUD 10,217 to 60,645,197, median 80,751. Not a price guide for this tender.
| Contract | Awarded | Value (AUD) |
|---|---|---|
NSWEC 2635 - Service Desk Operator NSW Electoral Commission · New South Wales | published 30 Sep 2026 | 176,009 |
DCS-17571 | New contract for Amazon Connect and Work ForceManagement tool used by Service Desk and GSS- BPO for 1 year NSW Department of Customer Service · New South Wales | published 25 Mar 2026 | 504,907 |
CWP15255-1_ICT Support and Licensing for BOS Help Desk Atlassian Teamwork Bundle Department of Climate Change, Energy, the Environment and Water · New South Wales | published 17 Dec 2025 | 227,273 |
Privacy Help Desk Service Australian Prudential Regulation Authority · Australia (Commonwealth) | 28 Sep 2026 | 27,225 |
Provision of service desk subscription fees Australian Fisheries Management Authority · Australia (Commonwealth) | 10 Sep 2026 | 47,268 |
Showing 5 of 155.
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