Rapid Patient Experience Survey RFP

eHealth NSW is managing the procurement on behalf of Hunter New England LHD (HNELHD). · New South Wales

Type
RFP

Description

Hunter New England LHD is seeking a Patient Reported Experience Measures SaaS solution for survey administration, qualitative feedback, automated reporting documents and dashboards.

The district-wide solution must provide automated SMS survey distribution, secure response collection and storage, interactive dashboards and automated reporting, AI-assisted thematic analysis and sentiment reporting, configurable alerts and risk identification, user training, ongoing support, maintenance and software upgrades.

Summary of the published description

Hunter New England LHD is seeking a Patient Reported Experience Measures SaaS solution for survey administration, qualitative feedback, automated reporting documents and dashboards. The district-wide solution must provide automated SMS survey distribution, secure response collection and storage, interactive dashboards, and automated reporting. It also includes AI-assisted thematic analysis and sentiment reporting, configurable alerts, risk identification, user training, ongoing support, maintenance, and software upgrades.

Stated requirements

  • automated SMS survey distribution
  • secure response collection and storage
  • interactive dashboards and automated reporting
  • AI-assisted thematic analysis and sentiment reporting
  • configurable alerts and risk identification
  • user training
  • ongoing support, maintenance and software upgrades

Contract awards for similar work

Keyword match: “patient”
contract awards across Australia with “patient” in the title
105
of them publish a value
57
range, as published
AUD 12,000 to AUD 1,037,740,000
median, as published
AUD 179,602

Past contract values, shown as history. Not a price guide for this tender.

In New South Wales · 11

  • eHealth NSW

    SCM0020-123-05-01 Remote Patient Monitoring

    AUD 6,246,565 · published 22 July 2026

    Supplier shown after sign-in

  • South Western Sydney Local Health District

    SWSLHD Patient Monitors Service Agreement

    AUD 7,141,820 · published 14 April 2026

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  • Health Infrastructure

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    AUD 466,132 · published 10 September 2025

    Supplier shown after sign-in

Elsewhere in Australia · 94, the most recent shown

  • WMHHS

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    AUD 43,120 · awarded 23 June 2026 · Queensland

    Supplier shown after sign-in

  • Department of Defence

    Patient Transfer System Trial

    AUD 18,147 · awarded 25 May 2026 · Australia (Commonwealth)

    Supplier shown after sign-in

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Updated 7 October · How we collect this data

Contains data from State of New South Wales, NSW Treasury; Queensland Government agencies (contract disclosure reports), CC BY 4.0; Department of Finance (AusTender), CC BY 3.0 AU; Government of Western Australia (Tenders WA contract award details), CC BY 4.0.