CASA 26/141: Provision of E-Commerce, Warehousing & Distribution Services (CASA Online Store)

CASA is seeking to engage a Supplier to manage CASA’s e-Commerce service and the warehousing and distribution of items offered for purchase through the e-Commerce service. CASA currently offers approximately 300 products for sale to CASA staff, the aviation industry and the public. Products range from pads of forms to multimedia products and safety promotional material including uniforms.

The e-Commerce website provides CASA with an online electronic shopfront (shopping cart) for the benefit of CASA staff, the aviation industry and the public to be able to order products. This website includes catalogue and search functions, and a function that retains regular customer details to simplify repeat ordering.

The Supplier will be required to implement and manage the supply chain for CASA’s products from customer order to delivery and restocking on a fee for service basis. Current warehouse storage space requirements are approximately 200 pallets. Subject to fluctuation, currently holding 160 pallets of CASA materials.

Indicative order volumes per annum:

· 3,000 individual domestic (within Australia) orders and 70 international orders.

The Supplier is required to undertake the following:

· e-Commerce website – Managing CASA’s Shopify 2.0 site including back-end management

· Subscription management

· warehousing and distribution services

· product assembly (Pick-n-Pack)

· online order tracking, email ordering and shipping customer confirmation notification

· computerised inventory restocking, receiving and warehousing

· real time inventory management, reporting and analysis (online)

· provision of best practice online sales and secure money transaction facilities processed in Australia, including customer invoicing and secure funds transfer to CASA

· quality control

· customer complaints and returns handling.

Refer to documentation for more information.