ITSM Platform Review
- Reference
- VP521761
- Jurisdiction
- Australia (Commonwealth)
- Published
- 19 August 2026
- Closes
- 25 September 2026
- Category
- IT & Telecomms
Description
Tender Details : The University of Southern Queensland (UniSQ) is seeking responses for the provision and implementation of a modern Information Technology Service Management (ITSM) platform to support reliable, secure, scalable, and efficient service management across the University. The scope of this procurement includes the supply of the ITSM platform, implementation services, configuration, data migration, system integration, user training, ongoing support, and managed service requirements. The proposed solution must align with industry best practice service management frameworks, including ITIL, and support UniSQ's operational and strategic objectives. UniSQ's objective is to establish an ITSM solution that is cyber security and privacy compliant, integration-ready, and capable of enhancing service reliability, user experience, workflow automation, reporting and analytics, knowledge management, governance, and continual service improvement. The solution should also support UniSQ's broader digital tr... Issued by : University of Southern Queensland Closing Date : 25/Sep/2026 02:00 PM (UTC+10:00) Brisbane time Reference number : VP521761 Contact person : Not disclosed Tender categories : IT & Telecomms Specification Docs : 35
Summary of the published description
The University of Southern Queensland (UniSQ) is seeking responses for the provision and implementation of a modern Information Technology Service Management (ITSM) platform. The scope includes the supply of the platform, implementation services, configuration, data migration, system integration, user training, ongoing support, and managed service requirements.
Stated requirements
- Proposed solution must align with industry best practice service management frameworks, including ITIL
- Solution must be cyber security and privacy compliant
- Solution must be integration-ready
Source
Refreshed by the nightly source pipeline.
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