FIN-2025-26-00788: Procurement of Secure Commercial-off-the-Shelf Claims Management and Insurance Solution

Department of Finance · Ref FIN-2025-26-00788 · Australia (Commonwealth)

Request for Tender · Published 18 September 2026 · Information & Communication Technology, Software & Application Development Services, Software Purchasing & Leasing Supply · Value not stated

Comcover is the Australian Government's self-managed insurance fund. It provides cover for insurable risks as well as insurance and risk management services Fund Members with broad responsibilities and functions. Comcover's claims management services ensure that a coordinated and uniform approach is taken to the management of claims against the Australian Government.

In order to provide these services, Comcover requires a number of outsourced arrangements with suppliers providing legal services, motor vehicle repair services, loss assessing services, and system provider(s) to support Comcover’s business operation.

The Department of Finance (Finance) is seeking the services of a suitability experienced provider to implement, supply, support and a modern, secure, and scalable commercial-off-the-shelf claims management solution to support the end-to-end Comcover claims lifecycle. The solution must enable Finance, Comcover and key stakeholders to manage claims efficiently, consistently and securely.

Finance is seeking a solution that is software-as-a-service ('SaaS') and supports claim intake, lodgement, assessment, decision-making, approvals, payments, recoveries, closure, reporting and related operational processes.

Summary of the published description

The Department of Finance is seeking a suitably experienced provider to implement, supply, and support a modern, secure, and scalable commercial-off-the-shelf claims management solution to support the end-to-end Comcover claims lifecycle. The sought solution is a software-as-a-service ('SaaS') product that enables Finance, Comcover, and key stakeholders to manage claims efficiently, consistently, and securely. It must support claim intake, lodgement, assessment, decision-making, approvals, payments, recoveries, closure, reporting, and related operational processes.Show more

Stated requirements

  • Suitably experienced provider to implement, supply, and support a modern, secure, and scalable commercial-off-the-shelf claims management solution
  • Solution must be software-as-a-service ('SaaS')
  • Solution must enable Finance, Comcover and key stakeholders to manage claims efficiently, consistently and securely
  • Solution must support claim intake, lodgement, assessment, decision-making, approvals, payments, recoveries, closure, reporting and related operational processes

Who is buying

Department of Finance: contract awards since 20232,530
Middle half of values, as publishedAUD 18,565 to 381,085

Not a price guide.

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Buyer page

Recent contract awards

All 2,530 on the buyer page
Recent contract awards
ContractAwardedValue (AUD)

Specialist Services to conduct an Assurance Review

25 Sep 202629,000

Specialist Services to conduct an Assurance Review

25 Sep 202628,500

Specialist Services to conduct an Assurance Review

25 Sep 202619,415

Specialist Services to conduct an Assurance Review

25 Sep 202616,785

Specialist Services to conduct an Assurance Review

25 Sep 202615,915

Contracts ending soon

Contracts ending soon
ContractEndsValue (AUD)

Specialist Services to conduct an Assurance Review

13 Oct 202629,300

Specialist Services to conduct an Assurance Review

13 Oct 202628,500

Specialist Services to conduct an Assurance Review

13 Oct 202629,000

Venue Hire - Procurement Event

14 Oct 202643,705

Contractor Services

19 Oct 2026131,541

End dates as published; options to extend are not commitments.

Contract awards for similar work

Matched by title words (heuristic)

10 awards with “shelf” in the title, all with a value: AUD 10,032 to 388,582, median 57,576. Not a price guide for this tender.

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Updated 13 October · Dates checked against the portal on 13 October 2026 · How we collect this data

Contains data from Department of Finance (AusTender), CC BY 3.0 AU; Queensland Government agencies (contract disclosure reports), CC BY 4.0; Government of Western Australia (Tenders WA contract award details), CC BY 4.0.